FAQ

Customer Questions and Answers

How can I reach customer service?

Support is available at support@puracywillow.shop and 512-587-0059 from Monday to Friday, 9:00 AM–5:00 PM (America/New_York); mail may be sent to 4941 B St, Omaha, Nebraska, 68106, United States. This is the operating standard followed by puracy. This customer-facing explanation is intended to make the applicable process straightforward.

Are any items Final Sale?

No-reason returns exclude personalized items, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods, without limiting remedies for damage or defects. This is the operating standard followed by puracy. We include this detail so the relevant expectations are transparent at the time of purchase.

How do I find care or safety information?

The approach used by puracy is as follows: Review the individual product page for available size, material or ingredient, care, intended-use, and safety information. Details differ by item. It is set out here to help customers understand the applicable next steps.

What is the return and exchange period?

In administering this part of the store, puracy follows this rule: a no-reason return or exchange may be requested within 30 days after delivery. Approved return shipping is paid by the merchant for no-reason and quality-related requests. The information is provided to support informed purchase and service decisions.

How does cancellation work?

puracy applies this customer standard: Contact support quickly if the order has not shipped; after dispatch, the return and refund rules apply. The purpose of this explanation is to make the applicable customer standard easy to follow.

Which addresses are eligible for shipping?

The approach used by puracy is as follows: We currently deliver only to United States addresses. All U.S. orders receive free standard shipping. The information is provided to support informed purchase and service decisions.

How long do processing and transit take?

puracy applies this customer standard: The order is generally prepared in 1–2 business days and then travels for an estimated 4–6 business days, with tracking information supplied. The information is provided to support informed purchase and service decisions.

How quickly is an approved refund sent?

Under the customer terms maintained by puracy, after receipt and inspection, an approved refund is returned to the original payment method within 5–10 business days. This statement is provided to keep the related customer experience clear and predictable.