Shipping Policy

Where We Deliver

Under the customer terms maintained by puracy, we serve U.S. delivery addresses only. Free standard shipping applies to every United States order, and destinations outside the country are excluded. This wording is designed to make the relevant customer process easier to understand.

Changes, Loss, and Damage

Under the customer terms maintained by puracy, address changes cannot be guaranteed after handling starts. Send delivery or tracking issues to support@puracywillow.shop or call 512-587-0059; approved quality resolutions carry no return-shipping cost. This explanation helps ensure that the relevant customer standard is communicated plainly.

Order-to-Delivery Timeline

The fulfillment team generally prepares an order within 1–2 business days, followed by approximately 4–6 business days in transit with the carrier. This is the operating standard followed by puracy. It is stated here to give customers a clear understanding of how this part of the service works.

Shipment Tracking

As part of the service provided by puracy, when the parcel leaves fulfillment, shipment confirmation includes a tracking number. Carrier systems may not display movement immediately. It is set out here to help customers understand the applicable next steps.